Table 3 |
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|
Median values of the OSS-cam scale for parents' satisfaction. |
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|
Domains (score 1 to 10) |
1 year |
2 year |
Wilcoxon paired test |
ICC |
|
|
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|
Items (score 1 to 6) |
Median (1st - 3rd quartile) |
Median (1st - 3rd quartile) |
||
|
|
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|
Service accessibility |
8.0 (7.0 - 8.0) |
8.0 (6.0 - 8.0) |
p = 0.91 |
0.85 |
|
Route (distance, trip) |
4.0 (4.0 - 5.0) |
3.5 (3.0 - 4.5) |
||
|
Administrative procedures |
5.0 (4.0 - 5.0) |
5.0 (3.0 - 5.0) |
||
|
Parking facilities |
5.0 (4.0 - 5.0) |
5.0 (4.0 - 5.5) |
||
|
Waiting room (comfort, cleanness) |
5.0 (5.0 - 5.0) |
5.0 (4.5 - 5.0) |
||
|
Access for persons with disability |
5.0 (4.0 - 5.0) |
5.5 (4.0 - 5.5) |
||
|
Information about waiting lists |
5.0 (4.0 - 5.0) |
5.0 (4.5 - 5.0) |
||
|
|
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|
Service environment |
8.0 (7.0 - 9.0) |
8.0 (7.0 - 9.5) |
p = 0.90 |
0.81 |
|
Areas and furniture |
5.0 (4.5 - 5.0) |
5.0 (4.5 - 5.5) |
||
|
Playrooms and games |
5.0 (4.0 - 5.0) |
5.5 (4.0 - 5.5) |
||
|
Calmness and silence |
5.0 (5.0 - 5.0) |
4.0 (3.0 - 5.0) |
||
|
Materials and tools for treatment |
6.0 (5.0 - 6.0) |
6.0 (5.5 - 6.0) |
||
|
No smoking observance |
5.0 (5.0 - 6.0) |
6.0 (5.0 - 6.0) |
||
|
Cleanness |
5.0 (5.0 - 5.0) |
5.0 (5.0 - 5.5) |
||
|
|
||||
|
Working style of the operators |
9.0 (8.0 - 10.0) |
9.0 (8.0 - 9.5) |
p = 0.88 |
0.88 |
|
Simple language (no technical jargon) |
6.0 (5.0 - 6.0) |
6.0 (5.0 - 6.0) |
||
|
On time at appointments |
5.0 (5.0 - 6.0) |
5.0 (4.5 - 6.0) |
||
|
Client privacy |
5.0 (5.0 - 6.0) |
5.5 (5.0 - 6.0) |
||
|
Listening habits |
6.0 (5.0 - 6.0) |
5.5 (5.0 - 6.0) |
||
|
Expertise and professional skills |
6.0 (5.0 - 6.0) |
6.0 (5.0 - 6.0) |
||
|
Operator-participant relationship |
6.0 (5.0 - 6.0) |
6.0 (5.0 - 6.0) |
||
|
Kindness |
6.0 (5.0 - 6.0) |
5.0 (4.0 - 6.0) |
||
|
|
||||
|
Service organisation |
8.0 (7.0 - 9.0) |
8.0 (7.0 - 9.0) |
p = 0.95 |
0.86 |
|
Opening time |
5.0 (5.0 - 5.0) |
4.0 (4.0 - 5.0) |
||
|
Information about participant rights |
5.0 (4.0 - 6.0) |
5.0 (4.5 - 6.0) |
||
|
Team cooperation |
5.0 (5.0 - 6.0) |
4.5 (4.0 - 6.0) |
||
|
Support to the participant's school team |
5.0 (5.0 - 6.0) |
4.5 (4.5 - 5.5) |
||
|
Information exchange with other personnel |
5.0 (4.0 - 6.0) |
5.0 (4.0 - 6.0) |
||
|
Shortness of waiting times |
5.0 (4.0 - 5.0) |
5.0 (4.0 - 5.0) |
||
|
|
||||
|
Family participation |
8.0 (7.0 - 9.0) |
8.5 (7.5 - 9.5) |
p = 0.86 |
0.91 |
|
Information about the participant's clinical status |
5.0 (4.5 - 5.5) |
5.0 (4.5 - 5.5) |
||
|
Involvement in operators/school meetings |
5.0 (5.0 - 6.0) |
5.5 (5.0 - 6.0) |
||
|
Information about the intervention |
5.0 (4.0 - 6.0) |
5.0 (4.0 - 6.0) |
||
|
Involvement in operators/health system relations |
5.0 (4.0 - 6.0) |
5.0 (4.0 - 6.0) |
||
|
Feeling of having a say in the matter |
5.0 (4.0 - 5.0) |
5.5 (4.0 - 5.5) |
||
|
Information about prognosis |
5.0 (4.0 - 6.0) |
5.0 (4.0 - 6.0) |
||
|
|
||||
|
Intervention outcome |
8.0 (8.0 - 10.0) |
8.0 (8.0 - 9.5) |
p = 0.90 |
0.87 |
|
Service help to participant in facing daily problems |
5.0 (5.0 - 6.0) |
5.0 (5.0 - 5.5) |
||
|
Feeling confident about "what to do" |
5.0 (5.0 - 6.0) |
5.0 (5.0 - 6.0) |
||
|
Service help to participant's quality of life |
5.0 (5.0 - 6.0) |
5.0 (5.0 - 6.0) |
||
|
Feeling of not being alone |
5.0 (5.0 - 6.0) |
5.0 (4.5 - 6.0) |
||
|
Service help to family in coping with problems |
5.0 (5.0 - 6.0) |
4.5 (4.0 - 5.5) |
||
|
|
||||
|
Final remarks |
||||
|
(1) personal experience with the service |
8.0 (8.0 - 10.0) |
8.5 (8.0 - 10.0) |
p = 0.96 |
0.88 |
|
(2) will suggest the service to other families |
10.0 (9.0 - 10.0) |
10.0 (9.0 - 10.0) |
p = 0.92 |
0.81 |
|
(3) expectations have been fullfilled |
9.0 (8.0 - 10.0) |
8.5 (8.0 - 9.5) |
p = 0.81 |
0.82 |
|
|
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|
Scores for domains range from 1 to 10 (numeric ordinal scale). Scores for items range from 1 to 6 (ordinal scale: 1 = bad; 2 = poor; 3 = insufficient; 4 = sufficient; 5 = good; 6 = excellent. |
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|
Valenti et al. Child and Adolescent Psychiatry and Mental Health 2010 4:23 doi:10.1186/1753-2000-4-23 |
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